Privacy Policy

Last Updated: July 21, 2025

Miravexalion ("we," "us," or "our") operates miravexalion.com and provides online educational services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when using our services:

Account registration details including name, email address, phone number, and password
Profile information such as educational background, learning preferences, and profile photos
Payment information including billing address and payment method details
Communications you send to us including support requests and feedback
Course enrollment data and learning progress information
Content you create or upload during sessions including assignments and projects

1.2 Information Collected Automatically

When you access our platform, we automatically collect:

Device information including IP address, browser type, operating system, and device identifiers
Usage data including pages viewed, features used, time spent, and navigation patterns
Log data including access times, error logs, and system activity
Session recordings during live instruction for quality assurance and educational purposes
Cookies and similar tracking technologies as described in our Cookie Policy

1.3 Information from Third Parties

We may receive information from:

Authentication services if you sign in through third-party platforms
Payment processors regarding transaction completion and verification
Marketing partners and analytics providers
Other learners or instructors who provide references or testimonials

2. How We Use Your Information

We use collected information for the following purposes:

Providing and maintaining our educational services
Creating and managing your account
Processing payments and maintaining billing records
Matching you with appropriate instructors and learning paths
Facilitating live sessions and group interactions
Personalizing your learning experience and recommendations
Tracking learning progress and issuing completion certificates
Communicating about courses, sessions, and platform updates
Providing customer support and responding to inquiries
Improving our platform through analytics and research
Detecting and preventing fraud, abuse, and security incidents
Complying with legal obligations and enforcing our terms
Sending marketing communications with your consent

3. Legal Basis for Processing

We process your personal information based on:

Contractual necessity: To provide services you have requested
Legitimate interests: To improve our platform, prevent fraud, and ensure security
Consent: When you have given explicit permission for specific processing activities
Legal obligations: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Instructors and Other Learners

When you enroll in courses, certain information becomes visible to:

Instructors who can view your profile, progress, and submitted work
Other learners in group sessions including name, profile photo, and participation

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processors and financial institutions
Cloud hosting and storage providers
Video conferencing and streaming platforms
Email and communication service providers
Analytics and performance monitoring services
Customer support and help desk platforms

4.3 Business Transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

Comply with legal processes or governmental requests
Enforce our terms of service and other agreements
Protect the rights, property, or safety of Miravexalion, our users, or others
Investigate and prevent fraud or security issues

4.5 With Your Consent

We may share information with other parties when you have given explicit consent.

5. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Maintain backup and business continuity

When information is no longer needed, we will securely delete or anonymize it. Specific retention periods include:

Account information: Duration of account plus reasonable period after closure
Transaction records: Minimum periods required by applicable laws
Communications: Duration necessary for support and legal purposes
Session recordings: Duration of enrollment plus archival period for educational purposes

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request access to your personal information
Obtain a copy of your data in a portable format

6.2 Correction and Update

Update or correct inaccurate information through your account settings
Request corrections to information you cannot modify directly

6.3 Deletion

Request deletion of your account and associated data
Note that some information may be retained as required by law or legitimate business purposes

6.4 Restriction and Objection

Object to processing of your information for certain purposes
Request restriction of processing in specific circumstances

6.5 Marketing Communications

Opt out of marketing emails by clicking unsubscribe links
Manage communication preferences in your account settings
Note that you cannot opt out of transactional or service-related messages

6.6 Exercising Your Rights

To exercise these rights, contact us at info@miravexalion.com or through your account settings. We will respond to verified requests within a reasonable timeframe as required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and remember your preferences
Understand how you use our platform
Improve performance and user experience
Deliver relevant content and advertisements

Types of cookies we use:

Essential cookies: Required for platform functionality
Analytics cookies: Help us understand usage patterns
Preference cookies: Remember your settings and choices
Marketing cookies: Deliver relevant advertisements

You can control cookies through your browser settings, though disabling certain cookies may limit platform functionality.

8. Data Security

We implement technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and vulnerability testing
Employee training on data protection and privacy
Incident response and breach notification procedures
Physical and network security measures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of information transmitted through the internet.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place through:

Standard contractual clauses approved by relevant authorities
Adequacy decisions recognizing comparable protection
Your explicit consent where required
Other legally approved transfer mechanisms

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. For learners between 13 and 18, we recommend parental supervision.

If you believe we have collected information from a child under 13, please contact us immediately at info@miravexalion.com so we can delete such information.

11. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

We will update the "Last Updated" date at the top of this policy
We will notify you of material changes through email or platform notifications
Continued use of our services after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Miravexalion
63 Molopo Ave, Doringkloof
Centurion, 0157
South Africa

Email: info@miravexalion.com
Phone: +27 86 142 6072

We will respond to your inquiries and requests within a reasonable timeframe as required by applicable law.

14. Specific Regional Rights

14.1 European Economic Area Residents

If you are located in the EEA, you have additional rights under the General Data Protection Regulation including the right to lodge a complaint with a supervisory authority.

14.2 California Residents

California residents may have additional rights under the California Consumer Privacy Act including the right to know what personal information is collected and the right to opt out of sale of personal information.

14.3 Other Jurisdictions

Residents of other jurisdictions may have rights under local privacy laws. Contact us to learn about rights applicable in your location.

15. Additional Information

15.1 Automated Decision Making

We may use automated systems to personalize your learning experience and recommend courses. You have the right to request human review of automated decisions that significantly affect you.

15.2 Recording and Monitoring

Live sessions may be recorded for educational purposes, quality assurance, and platform improvement. You will be notified when recording occurs and can choose not to participate in recorded sessions.

15.3 Account Deactivation

You may deactivate your account at any time through account settings. Some information may be retained as described in the Data Retention section.

By using our platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.