Refund Policy

Last Updated: June 13, 2025

This Refund Policy explains the terms and conditions under which Miravexalion ("we", "us", or "our") processes refunds for educational services purchased through our platform at miravexalion.com.

General Refund Principles

We are committed to providing high-quality educational experiences. If you are not satisfied with your purchase, you may be eligible for a refund according to the conditions outlined in this policy.

Eligibility for Refunds

Individual Online Sessions

Refunds for individual sessions are available under the following conditions:

Cancellation made at least 24 hours before the scheduled session time qualifies for a full refund
Cancellation made less than 24 hours before the session qualifies for a 50% refund
No-show without prior cancellation notification does not qualify for any refund
If the instructor cancels or fails to attend, a full refund or complimentary rescheduling will be provided

Group Online Sessions

Group session refunds follow these guidelines:

Cancellation made at least 48 hours before the first scheduled session qualifies for a full refund
Cancellation made between 24-48 hours before the first session qualifies for a 75% refund
Cancellation made less than 24 hours before the first session qualifies for a 50% refund
No refunds are provided after the first session has commenced
If a group session is cancelled by us, participants will receive a full refund or the option to join an alternative session

Course Packages and Learning Paths

For multi-session courses or personalized learning paths:

Full refund available if cancellation occurs within 7 days of purchase and before accessing more than 20% of the course content
Partial refund calculated on a pro-rata basis for unused sessions if cancellation occurs within 14 days of purchase
No refunds after 14 days from purchase date or after accessing more than 20% of course materials
Technical issues preventing access to purchased content will be resolved or refunded in full

Subscription Services

For ongoing subscription-based access:

Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
No partial refunds for unused portions of the current billing period
Annual subscriptions may be cancelled within 30 days of initial purchase for a pro-rata refund of unused months
After 30 days, annual subscriptions are non-refundable but may be cancelled to prevent future charges

Non-Refundable Items

The following purchases are not eligible for refunds:

Downloadable materials, resources, or digital products once accessed or downloaded
Completed sessions or courses that have been fully delivered
Gift certificates or promotional credits
Third-party services or materials purchased through our platform
Administrative or processing fees where applicable

Technical Issues and Service Interruptions

Our Responsibility

If you experience technical difficulties due to platform issues on our end:

We will offer a complimentary rescheduling of the affected session
If rescheduling is not acceptable, a full refund for the affected session will be provided
Extended outages affecting course access will result in subscription extensions or prorated refunds

User Responsibility

Refunds are not provided for technical issues caused by:

Inadequate internet connectivity on the user's end
Incompatible devices or outdated software
User error or failure to follow technical requirements
Third-party service interruptions beyond our control

Refund Request Process

How to Request a Refund

To request a refund, follow these steps:

Contact our support team at info@miravexalion.com or call +27 86 142 6072
Provide your order number, purchase date, and reason for the refund request
Include any relevant documentation or evidence supporting your request
Allow up to 5 business days for our team to review and respond to your request

Required Information

Please include the following in your refund request:

Full name and account email address
Order or transaction reference number
Date of purchase
Detailed explanation of the reason for requesting a refund
Any supporting evidence (screenshots, correspondence, etc.)

Refund Processing

Approval and Timeline

Once your refund request is approved:

You will receive confirmation via email within 5 business days
Refunds will be processed within 7-10 business days of approval
The refund will be issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 5-10 business days for the funds to appear in your account

Partial Refunds

In some cases, partial refunds may be granted:

For course packages where some content has been accessed
When service quality issues affected only a portion of the purchased content
For late cancellations within the grace period specified above
The specific refund amount will be calculated based on the circumstances and communicated clearly

Rescheduling as an Alternative

Instead of a refund, you may choose to reschedule your session or transfer to a different course:

Individual sessions may be rescheduled once without penalty if notice is provided at least 24 hours in advance
Course transfers to equivalent or lower-value offerings may be arranged within 30 days of purchase
Account credits may be issued in lieu of refunds for future use on our platform
Rescheduling and transfer options are subject to instructor and course availability

Disputed Charges

If you identify an unauthorized or incorrect charge:

Contact us immediately at info@miravexalion.com
Provide transaction details and explanation of the discrepancy
We will investigate and respond within 5 business days
Verified errors will be corrected and refunded promptly
We encourage resolving disputes directly with us before initiating chargebacks with your financial institution

Special Circumstances

Medical or Emergency Situations

We understand that unexpected circumstances occur. In cases of medical emergencies or other serious situations:

Contact us as soon as possible to explain your situation
Documentation may be requested to verify the circumstances
We will work with you to find an appropriate solution, which may include extended rescheduling options or refunds outside standard policy terms

Service Quality Concerns

If you are dissatisfied with the quality of instruction or content:

Report the issue to us within 7 days of the session or accessing the content
Provide specific details about your concerns
We will investigate and may offer remedial sessions, alternative instructors, or refunds as appropriate

Refund Policy for Promotional Offers

Special terms apply to promotional or discounted purchases:

Discounted services follow the same refund eligibility criteria as regular-priced offerings
Refund amounts are based on the actual amount paid, not the original undiscounted price
Free trial sessions or complimentary content are not eligible for refunds
Bundle offers may have specific refund restrictions outlined at the time of purchase

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. The date of the most recent revision will always be indicated at the top of this page.

Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

Miravexalion
63 Molopo Ave, Doringkloof
Centurion, 0157
South Africa

Email: info@miravexalion.com
Phone: +27 86 142 6072

We are committed to addressing your concerns promptly and fairly. Our support team is available to assist you with any refund-related questions or requests.